Shipping Policy

Thank you for choosing our services. Our primary objective is to streamline the ordering process, ensuring simplicity and efficiency. Depending on the availability of your item(s), shipping times typically range from 1 to 3 business days. Once shipped, the delivery time may vary between 3 to 10 business days.

To ensure a smooth experience, we highly recommend reviewing our comprehensive instructional guide. This guide provides valuable insights into the ordering process, helping you understand what to anticipate once your order is placed with us.

Order Confirmation:

Thank you so much for placing your order! We're excited to let you know that you'll receive an order confirmation email as soon as your order is processed.

• Upon placing your order, an order confirmation email will be promptly sent to you. This serves as confirmation that your credit card has been authorized for the purchase, and we are diligently preparing your order for shipment.

1. 1. Order #
   2. Phone (Make sure the number is correct; the shipping company will need it to schedule the delivery date)
   3. Billing and Shipping Address
   4. Product you purchase.

• As soon as we receive your order, our team immediately contacts our warehouse to verify the availability of the items for immediate shipment. 
• In the event that an item is on backorder or currently unavailable, we will promptly notify you via email.
• If your item(s) are available for immediate shipment, we will proceed with processing the charges and initiate the order for prompt delivery.

Shipment process:

Upon receiving your order, we will vary the stock level of your item and proceed with processing your card within 7 days from the date of your order. Once the tracking numbers are available, we will issue those to you via email to the email you provided at the time of your purchase. If for some reason you do not receive the tracking information from our team within 8 days of your order, do not hesitate to reach out to us at info@winebeercooler.com

• Once your order has been verified for stock availability and your credit card has been approved by our fraud guarantee department, the item(s) you have ordered will be shipped within 1-2 business days from the date of your order.
• Within 24 hours of placing your order, we will send you the tracking information to the email address provided during the checkout process.  
• Our shipping is carried out daily via reliable carriers such as UPS Ground, FedEx Ground, and Freight, serving the lower 48 states. For orders submitted before 1pm PST, most shipments will be processed on the same day (exceptions apply, such as some part and freight orders that may be shipped on the following day).
• Please note that certain part orders and freight shipments may be scheduled for the next business day if the order is placed close to the 1pm cut-off time.
• Shipping costs are already included for all ground shipments to the lower 48 states. Shipments to AK and HI require additional fees for AIR delivery.
• Kindly note that Cash On Delivery is not available as a payment option.  
• To ensure a smooth delivery process, it is important to provide a valid phone number during the order placement. This allows the freight company to schedule a convenient delivery appointment.
• Failure to provide a phone number at the time of order may result in delivery delays, as freight items cannot be delivered without a scheduled appointment.  
• Please be aware that any delays in delivery may lead to additional storage fees, which must be paid prior to the rescheduled delivery.
• BACKORDER: Occasionally, it may happen that a product is temporarily out of stock at our warehouse, and the website was not updated at the time you made your purchase. In such instances, we will promptly notify you via email after your order placement, providing you with the necessary information regarding the backorder. This notification will include details about the expected arrival date of the item and any possible substitutes that are available. We apologize for any inconvenience caused by this situation and appreciate your understanding. Rest assured, we are committed to keeping you informed and working hard to fulfill your order as soon as the product becomes available again.

We appreciate your understanding and cooperation in adhering to these shipping guidelines for a seamless ordering and delivery experience.

Shipping Options

Quick Reminder: Please be aware that we are unable to ship to PO Boxes. If you have any further inquiries or require additional details, please contact our support team for assistance.

• Curbside Delivery

• • Delivered to your curb, typically next to the mailbox. You will be responsible for moving and assembling.
  • Free shipping includes curbside delivery.

• White-Glove Delivery (Inside Delivery)

• • White glove delivery typically includes unpacking, removal/disposal of packaging materials, and shipping of your order up or down in a maximum of 5 steps.
  • The freight company will call you to set a date.

Note: Please note that additional charges may apply for stairs and tight turns. If your order consists of multiple items, an extra cost will be incurred.

Please call us at +1 (888) 239 7886 or email customer service info@winebeercooler.com if your order consists of more than 1 item and/or additional stairs are involved for an exact quote.

When Receiving the Package

We kindly request that you carefully inspect the exterior packaging for any signs of damage. If you notice any damage, please make a note of it on the bill of lading. Next, we recommend removing all packaging with caution and thoroughly examining the merchandise for any dents, scratches, or other shipping-related damage. Should you come across any such damage, we urge you to contact us immediately at +1 (888) 239 7886 before accepting the delivery.

It is important to retain all packaging materials and refrain from discarding boxes or any other components, as they may be necessary in the event of a return. Please be aware that you have a 48-hour window to file a damage claim, as claims submitted beyond this timeframe may not be accommodated.

For any additional inquiries regarding the ordering and shipping process, please don't hesitate to reach out to us via email at info@winebeercooler.com or by calling us at +1 (888) 239 7886. We are here to assist you.

Items listed as FREE SHIPPING

Please be informed that many of the products listed in our online catalog qualify for free shipping. This applies to standard shipping within the continental United States, with a few exceptions. Items labeled as "free shipping" or "shipping included" will be shipped to you at no additional cost using standard land transportation methods within the continental United States. Please note that express delivery options are not eligible for free shipping.

For orders shipping to Alaska, Hawaii, or Puerto Rico, there will be an additional charge even if the initial indication states "free shipping." Rest assured, upon receiving your order, we will promptly communicate the shipping cost and reach out to you to arrange the payment for shipping.

*BREEZAIRE DICTATES ALL VENDORS MUST CHARGE FOR SHIPPING.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos to info@winebeercoolerdirect.com and we will process an insurance claim on your behalf.

Package Damage or Defective Products

• Carton Damage

• • We recommend IMMEDIATE INSPECTION, with driver present, to verify the damage. If contents are damaged, indicate damage on the carrier's paperwork and notify our escalation team immediately.
  • Package must be inspected within 48 hours of arrival and actual damage reported to carrier.
  • IMPORTANT:Notation on carrier's paperwork must state: "CARTON DAMAGE,SUBJECT TO INSPECTION" and list type of damage.

• Excessive Damage with the Exposed Product

• • Refuse Shipment
  • Notation on Carrier's paperwork must state "Carton Damaged and Refused"
  • Notify our support team immediately.

• Damaged Shipments

• • Damaged in transit can be exchanged as long as you contact us within 48 hours of receipt delivery.
  • Damaged products must have the Original box, Packaging Materials, Manuals, and accessories.Once a damage procedure is initiated, the shipping company will return to the delivery location to inspect and pick up the damaged product.
  • IMPORTANT: Make sure the product is available and ready to pick-up attempt in order to avoid delays. If you do not make product available for pick up, you will be responsible to ship the product back yourself.

• Defective Products

• • All defective products will be handled by the manufacturer under the terms of their warranty. Wine Beer Cooler is not responsible for replacing products that fall under the manufacturer's warranty coverage.

Important Freight LTL Shipment

• • Once the item reaches your city or a city near yours, the dispatcher will contact you to arrange a preferred delivery date and time with you. The item will not be delivered until this appointment is made.
  • It is your (buyer) responsibility to be at the delivery address during the delivery window to receive, inspect and sign for the item.
  • Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. Fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame.
  • Please ensure that the phone number you provided at checkout is a valid number to reach you at.
  • Don't screen your calls until your item has been delivered.
  • The item will be delivered by one delivery person using a lift gate truck. It will be positioned near your front door or in a closet near your front door. It may not be able to position it at your door due to its large size.
  • Allow the driver wait while you open the box and inspect the product inside.
  • Notate any damage on the delivery receipt; write "DRIVER REFUSED INSPECTION, POSSIBLE CONCEALED DAMAGE" when signing the delivery receipt in the unlikely event a driver will not wait.
  • Any abnormalities, missing items, or damages must be noted on the delivery receipt at the time of delivery.
  • If a product is damaged write "DAMAGED ITEM"and write down the exact damage on the delivery slip and take photos of box and product for evidence.
  • If the box and product are excessively damaged refuse the item. Be sure to still write "DAMAGED ITEM" and what was damaged on the packing slip.
  • LTL Shipments, FedEx and UPS need to be thoroughly inspected and any abnormalities need to be reported to Wine Beer Cooler within 48 hours of receiving your LTL shipment.
  • If the product is damaged upon arrival, you can file a warranty claim to get replacement parts or a new item (warehouse manager approval) for anything that's damaged.
  • Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.
  • If the product is damaged upon arrival, you can file a warranty claim to get replacement parts or a new item (warehouse manager approval) for anything that's damaged.